Difference between revisions of "Features/Workflow engine"
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* What new status can be assigned from here | * What new status can be assigned from here | ||
* What automated actions should be carried out (see | * What automated actions should be carried out (see below) | ||
* What permissions do the users have in this step | * What permissions do the users have in this step | ||
* What fields should be shown or hidden | * What fields should be shown or hidden | ||
* What are the timeconstraints on this part of the process | |||
== Automated actions == | == Automated actions == | ||
Entering, leaving or staying in a certain status can trigger certain actions in the system. | |||
Trigger summary | |||
* Enter | |||
* Leave | |||
* Timed | |||
Timed actions are defined as an amount of time, relative to som date fields. | |||
Send an email 1 day before the date defined in the BIRTHDAY field | |||
Execute code 7 days after this status was reached | |||
== | Actions include | ||
* Notifications | |||
* Task creation | |||
* Code excution (this can do anything) | |||
* Change status | |||
* Export data | |||
* Delete data (GDPR compliance) | |||
Learn more about [[Status_actions|Status action configuration]] | |||
== Performance measures (LEAN) == | |||
For each record in the system it is possible to measure the time spent in a status. | |||
This can be compared to performance targets on | |||
* The whole flow | |||
* A single status | |||
The targets consists of two values | |||
* Goal | |||
* Tolerance | |||
After submitting a ticket, the service desk should optimally respond within 4 hours (goal). We can however accept if it takes 24 hours (tolerance). | |||
We can now easily mark up records depending on their time usage | |||
* Green: Better than goal | |||
* Yellow: Better than tolerance, worse than goal | |||
* Red: Worse than tolerance | |||
This can be visualized on each record using Gauge fields, or in aggrgated form via a list report. | |||
=== Instructions === | |||
Setting up measures | |||
* Entity > Advanced | |||
** Set checkmark in | |||
** Define goal and tolerance | |||
* For each Entity > Status | |||
** Define goal and tolerance | |||
** If the status is the last part of a measured workflow check Final | |||
Adding Gauges to an entity | |||
* Visual extra: Visual: Target gauge Step | |||
* Visual extra: Visual: Target gauge Total | |||
Latest revision as of 11:24, 9 November 2024
Usage
All entities in the system have workflow / lifecycle model attatched to them. In addition all records will have a status field, indicating the records place in its workflow. Each step in a workflow is called a status, and influences how records behave in that step (status).
- What new status can be assigned from here
- What automated actions should be carried out (see below)
- What permissions do the users have in this step
- What fields should be shown or hidden
- What are the timeconstraints on this part of the process
Automated actions
Entering, leaving or staying in a certain status can trigger certain actions in the system.
Trigger summary
- Enter
- Leave
- Timed
Timed actions are defined as an amount of time, relative to som date fields.
Send an email 1 day before the date defined in the BIRTHDAY field
Execute code 7 days after this status was reached
Actions include
- Notifications
- Task creation
- Code excution (this can do anything)
- Change status
- Export data
- Delete data (GDPR compliance)
Learn more about Status action configuration
Performance measures (LEAN)
For each record in the system it is possible to measure the time spent in a status.
This can be compared to performance targets on
- The whole flow
- A single status
The targets consists of two values
- Goal
- Tolerance
After submitting a ticket, the service desk should optimally respond within 4 hours (goal). We can however accept if it takes 24 hours (tolerance).
We can now easily mark up records depending on their time usage
- Green: Better than goal
- Yellow: Better than tolerance, worse than goal
- Red: Worse than tolerance
This can be visualized on each record using Gauge fields, or in aggrgated form via a list report.
Instructions
Setting up measures
- Entity > Advanced
- Set checkmark in
- Define goal and tolerance
- For each Entity > Status
- Define goal and tolerance
- If the status is the last part of a measured workflow check Final
Adding Gauges to an entity
- Visual extra: Visual: Target gauge Step
- Visual extra: Visual: Target gauge Total