Difference between revisions of "Applications/CRM"
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(Created page with "Custom Relation Management comes with a basic setup that fits most companies, but you are supposed to fit it to your specific needs. Many organizations differ greatly in ways that should affect the CRM: Delivery format, Customer journey, B2B vs B2C If your company is special, so should your CRM be. User profiles * Sales * Phoners * Managers Content * Accounts, Followups * Oppertunities, Sales, Deliveries * Contacts, Interests, Roles * Activities, Meetings * Products...") |
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Relations | Relations | ||
* Part of [[Applications/Delivery management|Delivery management]] at | * Part of [[Applications/Delivery management|Delivery management]] at some customers | ||
* Resuses data in [[Applications/Support system|Support system]] | * Resuses data in [[Applications/Support system|Support system]] | ||
* Includes [[Applications/Net Promoter Score|Net Promoter Score (NPS)]] | * Includes [[Applications/Net Promoter Score|Net Promoter Score (NPS)]] | ||
Latest revision as of 10:27, 11 November 2024
Custom Relation Management comes with a basic setup that fits most companies, but you are supposed to fit it to your specific needs.
Many organizations differ greatly in ways that should affect the CRM: Delivery format, Customer journey, B2B vs B2C
If your company is special, so should your CRM be.
User profiles
- Sales
- Phoners
- Managers
Content
- Accounts, Followups
- Oppertunities, Sales, Deliveries
- Contacts, Interests, Roles
- Activities, Meetings
- Products, Pricing
- KPI
Relations
- Part of Delivery management at some customers
- Resuses data in Support system
- Includes Net Promoter Score (NPS)