Startup FAQ

Data handling

Storage and backup

You can choose between

• On premisis (your location)
• Cloud hosting

Cloud hosting will be handled on AWS datacentres in either Ireland or Sweden.

Backup is done to segregated triple redundant storage

• Daily for at least a month
• Monthly for at least 2 years

Access and ownership

Data in the systems belongs to exclusively to the customer.

TS support will in some cases need to access data under non-disclosure obligations.

GDPR compliance and retention

The platform contains everything needed for GDPR compliance in you systems.

Using workflow automation automatic deletion or annoumization can be set up: This should be configured in accordance with your retention and privacy policy.

A data processing agreement will be issued to your organization automatically.

Security

Authentication

Authentication is based on username/password.

Optionally 2-factor authentication can be set up using af mix of

• SMS sent to phone
• IP address of callers

Single signon integration is included for

• ADFS
• LDAP (and AD)
• Google, Azure, Facebook, LinkedIn

Authorization

User permissions are granted via inheritable group membership

Authorization schemes

• Field level control
• State model
• Data ownership

Additionally special roles can be assigned

• Administrator (backend)
• Bulk operations

Encryption

Transport encryption is based on SSL via HTTPS policies

Storage encryption is best handled via operating system measures

• Linux: LUKS
• Windows: Bitlocker

Password are hashed using BCrypt algorithm.

Protection

Platform complies with all requirements in OWASP level 2

• Hacking: SQL injection, XSS, CSRF
• Password policies

Requirements

Languages

Frontend can run multiple languages simultanously.

• Preconfigured languages
  • English
  • Danish
• Other languages must be setup in the backend

Backend language is english

Software

User clients

A modern browser is needed

• Chrome
• Mozilla firefox
• Microsoft edge

To use certain features an office suite will be needed (any version later than 2010)

Servers (option)

Cloud hosting servers will not require any additional software

On premesis installations will need

• Java 7+
• MySQL 5+
• Servlet engine

Technical skills

Normal user

Users will need no special traing for basic usage.

Some users may require ½ day training, for learning advanced features such as:

• Reporting and personal views
• Bulk data handling (import/export)

Developer (option)

This role is optional for customers wanted to develop solutions inhouse.

In order to build and maintain applications 1 day of training is needed.

Administrators (option)

This role is optional for customers using on premisis hosting.

Platform maintainence upgrade requires very little skill, as software is self upgrading

1. Stop service
2. Copy archieve
3. Start service

Licenses

Anonoumous users

Anonoumous users are paid for per interface: All users using a specific interface is counted as a single user license (1 SUL).

Light users

Some users will only cost a fraction of a normal user license (SUL)

• Only read access
• Infrequent users
• Simple solutions