Startup FAQ
Data handling
Storage and backup
You can choose between
- On premisis (customer location)
- Cloud hosting
Cloud hosting will be handled on Amazon Web Services Europe (AWS) datacenters in either Ireland or Sweden.
Backup is done to segregated triple redundant storage
- Nightly for 2 months
- Monthly for 2 years
Access and ownership
Data in the systems belongs to exclusively to the customer.
TS support will in some cases need to access data under non-disclosure obligations.
GDPR compliance and retention
The platform contains everything needed for GDPR compliance in your systems.
Using workflow automation automatic deletion or anonymization can be set up: This should be configured in accordance with your data retention and privacy policy.
A data processing agreement will be issued to your organization automatically.
Security
Authentication
Authentication is based on username/password.
Optionally 2-factor authentication can be set up using af mix of
- SMS sent to phone
- IP address of callers
Authentication
Single sign on integration is included for
- ADFS
- LDAP (and AD)
- Google, Azure, Facebook, LinkedIn
Anonoumous users (option)
External user can acces data via the following methods
- Create new records: Use public link, possibly using CAPTCHA test
- Edit existing records: Specific expirable link sent to user
Authorization
User permissions are granted via inheritable group membership
Authorization schemes
- Field level control
- State model
- Data ownership
Additionally special roles can be assigned
- Administrator (backend)
- Bulk operations
Encryption
Transport encryption is based on SSL via HTTPS policies
- Cloud hosting includes option for free SSL certificates
Storage encryption is best handled via operating system measures
- Linux: LUKS
- Windows: Bitlocker
Passwords are hashed using BCrypt algorithm.
Protection
Platform complies with all requirements in OWASP level 2
- Hacking: SQL injection, XSS, CSRF
- Password policies
Requirements
Languages
Frontend can run multiple languages simultaneously.
- Preconfigured languages
- English
- Danish
- Other languages can be setup in the backend
Backend language is English
Software
User clients
A modern browser is needed
- Chrome
- Mozilla firefox
- Microsoft edge
To use certain features an office suite will be needed (any version later than 2010)
Servers (option)
Cloud hosting servers will not require any additional software
On premises installations will need
- Java 7+
- MySQL 5+
- Servlet engine
Technical skills
Normal user
Users will need no special training for basic usage.
Some users may require ½ day training, for learning advanced features such as:
- Reporting and personal views
- Bulk data handling (import/export)
Developer (option)
This role is optional for customers wanted to develop solutions inhouse.
In order to build and maintain applications 1 day of training is needed.
Administrators (option)
This role is optional for customers using on premisis hosting.
Perfom platform maintenance upgrade requires very little skill, as the software is self-upgrading
- Stop service
- Copy archieve
- Start service
Licenses
Normal users
Only active users are paid for, down to a minimum of 5.
A service can be configured in order to automatically deactivate inactive users.
Anonoumous users
Anonymous users are paid for per active interface (access to a solution):
- All users using a specific interface is counted as a single user license (1 SUL).
- Solutions can support multiple anonymous users via multiple interfaces
Light users
Some users will only cost a fraction of a normal user license (1/4 SUL)
- Only read access
- Infrequent users
- Simple solutions